Frequently asked questions
Everything you need to know about shipping, custom orders, and how we make each piece by hand. Can’t find your answer? Reach out — we’re happy to help.
How long does shipping take?
Most items are made to order in our Beaver Falls workshop. Please allow 3–5 business days for processing before your order ships. After it ships, standard delivery is typically 3–7 business days and expedited 1–3 business days (carrier estimates). You’ll get a tracking link by email as soon as your order is on its way.
Are your products made to order?
Some of them! Simple, in-stock designs ship right away, but many of our pieces are made after you order, one at a time, by hand. Each product page tells you which is which.
Can I request a custom design or color?
Absolutely — we love custom requests. Message us through the Contact page with what you have in mind (a design idea, a custom color) and we’ll let you know if it’s possible and what it’ll cost.
What’s your return policy?
Unused, unworn items in original condition can be returned within 30 days of delivery for a full refund. Custom and made-to-order pieces are final sale unless they arrive damaged or defective. Contact us to start a return.
What payment methods do you accept?
Pay with credit or debit card or Cash App Pay through Square’s secure checkout. Your payment details never touch our servers — Square handles all payment processing directly.
How can I track my order?
Once your order ships, we’ll email you a tracking number. You can also view order status and tracking anytime from My Account.
Do you ship outside the United States?
Right now we only ship within the United States. If that changes, we’ll update this page.
How do I care for my 3D-printed item?
3D-printed pieces are best kept dry and dusted gently with a soft brush. Avoid prolonged direct sunlight to prevent color fading.