Frequently asked questions
Everything you need to know about shipping, custom orders, and how we make each piece by hand. Can’t find your answer? Reach out — we’re happy to help.
How long does shipping take?
Most items are made to order in our Beaver Falls workshop. Please allow 3–5 business days for processing before your order ships. After it ships, standard delivery is typically 3–7 business days and expedited 1–3 business days (carrier estimates). You’ll get a tracking link by email as soon as your order is on its way.
Are your products made to order?
Some of them! Simple, in-stock designs ship right away, but many of our pieces are made after you order, one at a time, by hand. Each product page tells you which is which.
What happens if an item isn’t in stock?
We print it for you. If a piece isn’t on hand when you order, production usually takes up to 48 hours, and that printing happens inside the 3–5 business day processing window before your order ships — so your delivery estimate doesn’t change. If a piece looks like it will take longer than 48 hours to produce, we’ll contact you directly with a timeline before we go ahead.
Are these safe for children?
Our pieces are collectible display items intended for ages 14 and up — they are not toys. Many contain small parts that can pose a choking hazard, and 3D-printed details can be sharp or brittle if they break. Please keep them away from young children and pets. If you’re buying for a younger collector, we recommend adult supervision and a display spot out of reach.
Can I request a custom design or color?
Absolutely — we love custom requests. Message us through the Contact page with what you have in mind (a design idea, a custom color) and we’ll let you know if it’s possible and what it’ll cost.
What’s your return policy?
Unused, unworn items in original condition can be returned within 30 days of delivery for a full refund. Custom and made-to-order pieces are final sale unless they arrive damaged or defective. Contact us to start a return.
What payment methods do you accept?
Pay with credit or debit card or Cash App Pay through Square’s secure checkout. Your payment details never touch our servers — Square handles all payment processing directly.
I didn’t get my order confirmation email — what now?
Check your spam or junk folder first — that’s where it usually is. All of our email comes from the @cubecraftcreations.com domain, so adding it to your contacts or safe-sender list keeps confirmations, shipping updates, and our replies in your inbox. If it still hasn’t turned up, email us and we’ll resend it.
How can I track my order?
Once your order ships, we’ll email you a tracking number. You can also view order status and tracking anytime from My Account.
Do you ship outside the United States?
Right now we only ship within the United States. If that changes, we’ll update this page.
How do I care for my 3D-printed item?
3D-printed pieces are best kept dry and dusted gently with a soft brush. Avoid prolonged direct sunlight to prevent color fading.