Shipping policy

Shipping Policy

Last updated: April 19, 2025

Processing Time

All orders are processed within 3-5 business days (excluding weekends and holidays) after payment is received. Custom or made-to-order items may take longer — see the product page for details.

Domestic Shipping (United States)

We ship to all 50 U.S. states and territories via USPS and UPS. Shipping options and rates are calculated at checkout based on package weight, dimensions, and delivery location.

Estimated delivery times after shipment:

• USPS First-Class: 3-5 business days
• USPS Priority Mail: 2-3 business days
• UPS Ground: 3-5 business days

These are estimates and are not guaranteed. Delays may occur during peak seasons or due to carrier issues beyond our control.

International Shipping

At this time, we only ship within the United States. We hope to expand internationally in the future — follow us on social media for updates!

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Use it to check your delivery status on the carrier's website. If you don't receive tracking info within 5 business days of your order, please contact us at support@cubecraftcreations.com.

Lost, Stolen, or Damaged Packages

We are not responsible for packages lost or stolen after delivery confirmation. If your tracking shows delivered but you haven't received your package:

• Check with household members, neighbors, or your mailroom
• Contact the shipping carrier directly
• Reach out to us — we'll do our best to help

If your package arrives damaged, contact us within 5 business days at support@cubecraftcreations.com with photos of the damage and your order number. We will arrange a replacement or refund.

Local Pickup

Local pickup is available in Beaver Falls, PA. If you'd like to pick up your order, email us at support@cubecraftcreations.com before placing your order so we can arrange a time and remove shipping charges.

Holiday Shipping

During peak holiday seasons (November-December), processing and shipping times may be longer than usual. We recommend placing holiday orders early! Check our social media and homepage for holiday cutoff dates.

Questions?

Email us at support@cubecraftcreations.com — we're happy to help!